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Support

Help You Can Count On

 Support Overview

BMI provides support for NetSuite and CEDAR on a contractual or ad hoc basis. The total number of hours depends upon each client’s projected support activity over a 12-month period. Additional blocks of 40 hours may be added at any time. Ad hoc support is also available for emergency requirements.
Our support services are designed to ensure your solution is functioning as expected and providing tangible benefits for your organization.
NetSuite Phone/Email/Web and onsite support Expedite the response time to everyday NetSuite questions.
NetSuite administration If you require a system’s admin to help manage your system temporarily while you’re onboarding new staff or just prefer to manage your resources by outsourcing parts, or all, of your NetSuite administration. We’re available to set a schedule or tasks and responsibility that meet your needs.
NetSuite training Not getting enough out of your NetSuite implementation? Is user adoption slower than expected? We’ve worked with customers to help identify and address problem areas with the goal of improving usability and user adoption.